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Where an item is faulty we will arrange repair or replacement parts to be sent. If the item needs to be returned to Babygear or the manufacturer we will have it collected and returned. 

Unwanted Items

Under distance selling regulations you may inspect purchases at home and have up to 14 days from receiving the product to notify us of your intention to return an item for refund. You should not use the item in this time and you must notify us of your intention to return for refund as soon as you have inspected the goods.

We cannot accept return of products that you are simply not getting on with.

Please notify us before returning the item. We will provide a returns number. When shipping please make sure to include your name, address order number and instructions with the returned item.

The cost of the goods will be refunded, so long as the goods are in unused and in a condition where they can be sold at the original price. Where goods have been damaged or have damaged packaging we may deduct a charge proportional to the cost of correcting the damage or discounting the product to enable it to be sold. 

Postage charges for the return of the goods, will not be refunded and the goods are your responsibility until received by us.

If returning expensive, large or heavy items for refund we recommend we arrange the shipping. We will advise you of the charges and if deduct them from your refund. Alternatively you may ship the item yourself. We advise you use a signed for service with adequate insurance to cover the goods.  Any damage will be deducted from your refund. You should be able to claim for any damage in transit from your shipper.

for more details please read our Terms & Conditions