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Where an item is faulty we will arrange repair or replacement parts to be sent. If an item purchased online needs to be returned to Babygear or the manufacturer we will have it collected and returned to you. For store purchases please contact us before returning to the store.
Warranty only applies to the original purchaser and a copy of your sales receipt is required by the manufacturer.
Under distance selling regulations, online orders may be inspect at home. You have up to 14 days from receiving the goods to notify us of your intention to return an item for refund. You should not use the item in this time, the item may no be eligible for return or charges may apply if items are used .
Please note: Goods seen and demonstrated in store but for convenience are purchased later via remote payment are not classed as distance selling and cannot be returned under this regulation.
We cannot accept return of products that are not faulty but you are not getting on with them in normal use. This clause is also found in most manufacturers warranty terms. Under distance selling regulations used items can only be returned for warranty issues.
Please notify us before returning an item. We will provide a returns number.
When shipping please make sure to include your name, address order number and instructions with the returned item. Do not write on the box. Please affix a label or write on paper and stick it to the box with clear tape.
Refunds will be issued within 14 days as long as the goods are in an unused condition, where they can still be sold at the original price. Where goods have been damaged or have damaged packaging we may deduct a charge proportional to the cost of correcting the damage or discounting the product to enable it to be sold.
Postage charges for the return of unwanted goods, will not be refunded and the safety of the goods are your responsibility until received at our address. We recommend you send items via a signed for service. We cannot instigate refunds until the items have been received.
If returning expensive, large or heavy unwanted items for refund or exchange we recommend that we arrange the shipping for you. We will advise you of any charges and if accepted, deduct them from your refund. Alternatively you may ship the item yourself. We advise you use a signed for service with adequate insurance to cover the replacement cost of the goods. Any damage or losses will be deducted from your refund. You should be able to claim for any damage in transit from your shipper.
Large items such as prams rarely have missing items. The manufacturer's shipping process weighs all cartons prior to shipping to ensure no items are missing from the box. You must check the box contents upon arrival for all expected items. We will not be able to investigate missing items at a later date. Manufacturers will not accept claims after you have received and inspected or used the goods. Always ensure you do not throw out items such as pram raincovers and bumper bars with unwanted packaging. We will not be able to investigate and resolve issues that are not reported immediately.
For more details please read our Terms & Conditions