Terms and Conditions
These terms and conditions govern your use of this website and purchasing from it. Please read these terms and condition in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
We trade as Babygear, which was established in 1983, and acquired by The Baby Studio Ltd in 2016. We are based in Dorset. The Baby Studio Ltd is registered in England, Reg number 7177938, VAT number 242891787. Trading as Babygear, we have no connection with other businesses trading under the Babygear name.
To place an order on this website you confirm:
1 You are legally capable of entering into binding contracts;
2 You are at least 18 years old
3 You have read, understood and accept these Terms & Conditions and the other pages relevant to your order availability, deliver and privacy.
4 You are resident in the United Kingdom.
Whilst we take all reasonable steps to make sure that the information on this website is up to date and accurate, we do not guarantee that all material is accurate or up to date.
All material contained on this website is provided without warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
We do not accept liability for any loss, consequential loss, data loss or damage that you or third parties suffer as a result of using this website or purchasing from the website
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price paid for the goods.
If any part of these Terms is deemed invalid the remaining parts remain valid and apply in full.
Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under the law of the United Kingdom.
Your order will be processed and delivered according to our Delivery Policy which forms part of these terms and conditions
Unless otherwise advised please allow for up to 7 working days for delivery following the dispatch of your order. (Note delivery times are once shipped, not from the time of order acceptance)
Cancellations, returns and refunds
All customers have the right to cancel their online order under current UK Regulations for selling online.
Your have the right to cancel and return an order up to 14 days from the day you receive your goods. For avoidance of doubt, using the item during this period is not permitted.
To meet the cancellation deadline, please notify us via email or phone before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Goods must be returned to our specified returns address at your own cost unless we delivered the item to you in error or the item is damaged or defective. Goods must be returned within 14 day of notifying us of your wish to return the order. Goods returned outside the time window provided to you under the prevailing English distance selling regulations are not eligible for refund.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or if you return them at our expense.
Once you have notified us that you wish to cancel the order, your refund will be processed as soon as possible after the returned goods have been inspected and within 14 days of receipt for accepted goods.
You will not have a right to cancel an order for the supply of bespoke goods made to your specifications or personalisation.
In addition you will lose your right to cancel if you:
Combine goods with other goods after delivery so that they become inseparable.
Use the goods, damage or lose packaging leading to them not being in a condition where they can be placed back on sale as new
Returned repackaged items not in a condition to be placed on sale as new may be subject to deduction of up to 25% from any refund.
You can ask us to arrage courier collections of return goods within the return period. The charge is £12 per box. The goods will need to be packed securely. You will need to be able to print shipping labels. If you arrange your own return we recommend you use an insured, signed for service, as you are responsible for the goods until offically recieved by the Baby Studio Ltd.
Payment and VAT
We accept most popular credit and debit cards. Payments may also be made via BACS, Standing Order or cheque.
The Baby Studio Ltd is VAT registered. All prices include VAT at the prevailing rates. Some product bundles include items with a mix of VAT rates, for example 5% for a car seat, 5% for the pram chassis if it is used as a travel system. 20% for other goods. Children's clothes are zero rated. Please contact us if you require VAT receipt.
We offer a 1 year warranty on new products. In many cases manufacturers may offer 2 or more years warranty. These extended warranty periods are provided by the manufacturers and may require your direct contact with them. The Babygear warranty is limited to the warranty service provided by the manufacturer. In the event of a warranty claim check your product details first. Some of our Brands offer faster direct to customer support.
Warranty periods may be shorter for certain items, for example ex-display clearance items, B Grade usable items with some damage or blemishes or items that naturally have a short usable life. The warranty period for these items will be clearly noted in the product listing and replaces the 1 year warranty clause above.
A copy of your receipt is required to initiate a warranty claim. Manufacturers will not accept other forms of proof of purchase. For data protection we do not hold customer details for long periods. We therefore advise you store your receipt securely and perhaps email a photo of it to yourself so you have a digital copy you can always access if you lose the original.
Warranty issues are rare, but if you do encounter a fault, the product may need to be assessed to see if the issue meets the manufacturer's warranty conditions. The item may need to be shipped to the manufacturer for inspection and if faulty will be repaired. If a repair is not possible the item will be replaced. Call or email us to discuss the most efficient way to resolve the issue. In some cases it will be best for us to have the item back at the store and for us to send it to the manufacturer, in other cases some manufacturers will arrange collection and return directly with you in as little as 3-5 days.
Please ensure you carry out regular maintenance on mechanical products. (Prams, buggies etc) If no regular lubrication and cleaning has taken place we or the manufacturer retain the right to charge for repairs. It will be obvious to manufacturer Service departments if regular maintenance has not been carried out. In the absence of any specific instructions in the product handbook, we recommend you lubricate all moving parts of prams and pushchairs every 3 months using a silicone lubricant. Manufacturer's written instructions take precedence over this general maintenance advice. Babygear does not accept liability for damage to the product or other items as a result of following this advice.
Order Acceptance and Contract
We will acknowledge you wish to place an order for the items you have placed in your basket and checked out on the website. An acknowledgement is not an acceptance of the order and does not form a contract between us. We may refuse the order if the product is out of stock, if the payment security fails, if there is an error in the product's listing information on the website, if the delivery address is not within our delivery zones. A contract is formed when we dispatch the goods, at which time we will send a despatched email. Please be aware that leaving items in your basket without checking out will trigger automated reminders to proceed to purchase. By leaving items in the basket you authorize automated reminders. To stop reminders simply remove items from your basket.
Risk and Title
You are responsible for the goods from the time of delivery.
Ownership of the goods will pass to you when we receive full payment in cleared funds of all sums due in respect of the Products, including delivery charges.
Website access and use
It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible if you have registered.
This website may be used for your own private purposes and in accordance with these terms and conditions.
You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website up-time and Maintenance
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Links to and from other websites
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website in breach of these clauses you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales